Veronica Perez

Graduated and with a degree in Systems and Information Technology Engineering from Universidad Peruana de Ciencias e Informática (UPCI) in Peru. Certified in ISTQB Foundation Level. 13 years of experience in Information Technology.

Experience in user assistance, use of HelpDesk tools based on ITIL, QA Analysis and Testing. Speaks Spanish, English and Portuguese.

Knowledge of Operating Systems (Windows, Linux), Office, ITIL processes, Incident Management, Technical Support, Computer Repair, User Management, Virtual Machines.